FAQs
Our customer service answers all your questions.
How can I return my product?
If your product does not suit you, you have 14 days from receipt of the product to return it to us.
You can make your return request via our contact form .
Please note that we will only accept returns of unworn, unstained, undamaged products, sealed and in their original packaging.
I received the wrong product, what should I do?
Logistical errors are rare but unfortunately can happen. We are committed to resolving any shipping errors as quickly as possible, so we invite you to contact us as soon as possible via our contact form , specifying your order number.
We will then make sure to get back to you as quickly as possible to provide you with a solution.
Are returns free?
Return costs are free for all orders delivered in Metropolitan France.
We invite you to use Rafale's return methods, we do not reimburse return shipping invoices on your own.
Outside mainland France, return costs are your responsibility but will be refunded in credit upon simple request. To do this, simply take a photo of the return shipping invoice and send it to the address: contact@rafalemarket.com
How do you select the brands and products on Rafale?
We explain everything to you here !
Are payments secure?
We are committed to ensuring the security of your banking transactions.
We use the Shopify payments solution to ensure the security of all transactions on our website.
Didn't find the answer to your questions? Write to us here .
CONTACT
Send us your request and we will respond as soon as possible.
